🚚 Estimated delivery (varies by product and route): US flagUS: ~2 weeks, EU flagEU/UK: 1–2 weeks, 🇨🇦 Canada: 3–4 weeks, 🌍 Rest of world: 1–4 weeks ✈️🚚 Estimated delivery (varies by product and route): US flagUS: ~2 weeks, EU flagEU/UK: 1–2 weeks, 🇨🇦 Canada: 3–4 weeks, 🌍 Rest of world: 1–4 weeks ✈️
Order support
Policy books and a protective shield surrounded by leaves

Product and order policies
in plain language

Each topic starts with a one-line summary, then the details as short points.

Clear product informationDestination requirementsYour care routine matters

Trusted access
Thoughtful care

Cosmetic product safety

Information only — not medical advice, diagnosis or treatment. Consult a qualified healthcare professional for questions about health conditions or reactions to cosmetic ingredients. Do not rely solely on our AI assistant or product descriptions, or delay professional care because of them.

Product information

Check the exact product before you order, and tell us quickly if something arrives wrong.

  • Confirm the product, ingredients, volume and quantity on the product page.
  • Source details are shown where they are available.
  • Store and use the product as the label or your professional advises.
  • Report damage or an incorrect item promptly, with photos where possible.

Documents & customs

We supply invoices and HS codes; local authorities may still ask you for more.

  • Order and dispatch information is provided where available.
  • Import duties or taxes may apply in your country.
  • Authorities may request additional documents from the recipient.

Returns, refunds & cancellations

Eligibility depends on the item, its condition and your destination — contact us early.

  • Opened, used or hygiene-sensitive products may be non-returnable.
  • Product- or destination-specific restrictions may apply.
  • Cancellations and address changes depend on whether dispatch has begun.
  • A request is complete only once support confirms it.

Your responsibilities

Local rules differ, so availability at checkout is not a legal opinion.

  • Verify that the product is legal to import and use where you live.
  • Additional review may be required for some products or destinations.
  • Our team does not diagnose, prescribe or give individual medical advice.

Order support & escalation

Ask about product information, availability, payment, delivery or an order issue. Keep your order reference handy.

support@globalwell.me — or reply to your order confirmation email.